Terms and Conditions

Terms & Conditions for Exeller Computer Welcome to Exeller Computer (www.exellercomputer.com). Exeller Computer is operated by its parent company, Exeller Infosolutions LLP, based in Delhi. By accessing or using our website, you agree to comply with the terms and conditions outlined below. These terms govern your use of our services, including ordering, payments, shipping, and refunds. Please take a moment to carefully read through these Terms & Conditions before placing an order on our website.

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1. General

• Exeller Computer operates both online through our website and offline through our physical shop located in Delhi.
• By using our website, you acknowledge that you are entering into a binding agreement with Exeller Infosolutions LLP, governed by the following terms.
• We reserve the right to update, modify, or amend these Terms & Conditions at any time without prior notice. Your continued use of the website signifies acceptance of the revised terms.

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2. Secure Online Transactions

• Exeller Computer ensures that all online transactions are safe and secure. Our website is integrated with Razorpay, a trusted and secure payment gateway, to process all payments.
• We do not store any payment information, and all data is handled securely through our payment provider.
• Your order will be processed after payment has been confirmed through the Razorpay gateway.

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3. Shipping & Delivery

• We are committed to delivering your products in a timely manner. We have partnered with Shiprocket, a trusted logistics provider, to ensure your products reach you safely and on time.
• Orders are typically processed and dispatched within 1-2 working days after receiving confirmation. Delivery times may vary depending on your location and zone.
• Please refer to our Shipping Policy for detailed information regarding delivery zones and estimated delivery times.

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4. Refunds & Returns

• Refunds are processed as per the terms outlined in our Refund Policy. If you are eligible for a refund, we will ensure it is processed swiftly after approval.
• Please ensure that you review our Refund Policy before requesting a refund to understand the process, timeline, and conditions.

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5. Order Cancellations

• Orders can only be canceled prior to shipping. Once an order has been dispatched, cancellations are not permitted.
• If you wish to cancel an order, please contact our support team as soon as possible.

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6. Product Availability & Pricing

• All products listed on the website are subject to availability. While we make every effort to ensure accurate pricing, errors may occur. In such cases, we reserve the right to cancel orders with incorrect pricing.
• Pricing may be updated at any time without prior notice.

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7. Liability

• Exeller Infosolutions LLP and its partners shall not be held responsible for any delays, technical glitches, or other circumstances beyond our control, including delays caused by our shipping or payment partners.
• We are not responsible for damages arising from incorrect or delayed delivery caused by inaccurate or incomplete information provided by the customer.

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8. Contact Us For any queries or concerns related to orders, shipping, or refunds, please connect with our support team via the Contact Us page/ WhatsApp. By using our website, you agree to these terms and conditions.